Refund policy

As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Fleuri Flowers, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement due to any damages, please contact us within 1 hour of receiving the flowers so we might have the opportunity to resolve the issue. Should you have any questions regarding the care of your arrangement or plant, please contact us at the shop during our business hours as we would be more than happy to assist you.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@fleuriflowers.com and send your item to: Fleuri Flowers, C-0-4, Block C, Plaza Damas 1, Jalan Sri Hartamas 1, 50480 Kuala Lumpur KUL, Malaysia.

To return your flowers, you should deliver it to Fleuri Flowers, C-0-4, Block C, Plaza Damas 1, Jalan Sri Hartamas 1, 50480 Kuala Lumpur KUL, Malaysia. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.